Director of Customer Support

Job Summary

A company is looking for a Director of Customer Support for Labs Operations.

Key Responsibilities

• Lead and scale the support function, ensuring operational performance and team leadership
• Build cross-functional strategies to enhance the Labs support experience and facilitate collaboration
• Design for scale by establishing team structures, tools, and processes for growth

Required Qualifications

• 8+ years of experience in customer operations, service delivery, or CX leadership, preferably in healthcare or diagnostics
• 3+ years of experience leading managers or multi-functional teams in a high-growth setting
• Proven success in scaling support operations in regulated environments
• Experience designing support systems and processes for operational scale
• A leadership style that emphasizes a people-first approach and accountability