Virtual eCommerce Support Operator

Job Summary

A company is looking for a Virtual eCommerce Phone Support Operator.

Key Responsibilities

• Provide best-in-class service by answering calls, returning voicemails, and responding to emails
• Assist customers with part fitment, order placement, shipment tracking, and billing inquiries
• Document customer interactions and maintain accurate information in a case management system

Required Qualifications

• High school diploma or GED; minimum of 2 years related experience preferred
• Typing speed of at least 45 words per minute
• Availability to work shifts Monday-Saturday and on weekends and holidays
• Ability to adapt to a fast-paced environment
• Experience in a call center or customer service setting is preferred