CX Process Specialist

Job Summary

A company is looking for a CX Process Specialist to drive operational excellence in Customer Experience functions.

Key Responsibilities

• Assess and identify knowledge gaps, collaborating with various teams to develop streamlined process mapping
• Create and update user-friendly process documentation using tools like Lucidchart and Miro
• Monitor process performance using data to identify bottlenecks and recommend improvements

Required Qualifications

• 1-2 years of experience in a similar role focused on process documentation and improvement
• Familiarity with process mapping and documentation tools
• Ability to create documentation for non-existent processes
• Demonstrated ability to manage complex projects and timelines
• Exposure to Lean, Six Sigma, or continuous improvement methodologies is a plus