Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director of Customer Success.

Key Responsibilities

• Manage and coach the Customer Success Managers (CSMs) to foster a collaborative culture
• Develop systems that enhance operational efficiency for CSMs
• Establish and manage key customer success metrics to optimize service models and revenue

Required Qualifications

• 5+ years of experience leading a Customer Success team
• Empathetic player/coach management style
• Proven success in driving business results with a focus on growth metrics
• Cross-functional experience with executives and project teams
• Ability to enhance customer satisfaction through optimized onboarding and engagement processes