Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager US.

Key Responsibilities:

• Ensure customer satisfaction and improve areas of dissatisfaction
• Lead annual negotiations with existing customers and develop trusted advisor relationships
• Oversee onboarding processes and ensure timely delivery of solutions according to customer needs

Required Qualifications:

• Proven work experience in Customer Success, Account Management, or Project Management
• Experience delivering client-focused solutions and managing multiple account projects
• Native English proficiency; C1+ level in another language is a plus
• Experience in a SaaS environment is advantageous
• US based candidates preferred