FINRA Series 6 Licensed Call Center Manager

Job Summary

A company is looking for a Retirement Call Center Manager to lead a team in a remote environment.

Key Responsibilities

• Manage and support a team within the Call Center to ensure a positive experience for participants and stakeholders
• Serve as a resource for complex assignments and escalate issues as needed
• Establish performance goals and provide training and development opportunities for team members

Required Qualifications

• 4 Year/Bachelor's degree or equivalent work experience (4 years in lieu of Bachelor's)
• 5+ years of experience in Client Services and/or Call Center, including 2+ years in a managerial role
• Excellent organization skills with the ability to prioritize workload
• Demonstrated ability to hire, retain, and develop staff
• Experience in retirement plan knowledge and operations is preferred