Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries and scheduling appointments
• Document and relay patient information according to Practice guidelines and provide accurate updates to patient records
• Participate in training, assist in the orientation of new personnel, and identify process improvements to enhance patient experience

Required Qualifications

• High School diploma or GED is required
• Ability to explain complicated healthcare issues with empathy
• Strong computer skills, including knowledge of Microsoft Office applications
• Experience using multiple advanced communication tools
• Effective interpersonal skills to work with a diverse team