Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager of Customer Success (Remote).

Key Responsibilities

• Lead a team of Customer Success Managers to provide support to enterprise customers
• Identify and scope cross-functional projects to enhance team efficiency and processes
• Act as the escalation point for customer issues and foster strong relationships with key accounts

Required Qualifications

• 5-7 years of experience in customer success or account management, with at least 2 years in a managerial role
• Experience working with remote teams in the U.S. and internationally
• Background in a product-led growth or self-serve SaaS environment
• Proven ability to build playbooks and define success metrics
• Familiarity with tools such as Hubspot and experience with Customer Advisory Boards