Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure customers achieve desired outcomes with their products.

Key Responsibilities

• Cultivate and nurture strong relationships with customers, acting as a trusted advisor
• Collaborate with customers to maximize adoption and utilization of products
• Develop tailored Success Plans for strategic customers to align their goals with solutions

Required Qualifications

• 5 years' experience in Customer Success, Account Management, or technical support
• Bachelor's degree or equivalent relevant work experience
• Proficient in Office 365
• Experience with Salesforce preferred
• Understanding of K-12 education systems and technology is a plus