Director of Customer Onboarding

Job Summary

A company is looking for a Director of Customer Onboarding.

Key Responsibilities

• Lead and mentor a team of Onboarding Success Managers to ensure successful execution of customer implementation projects
• Oversee the end-to-end implementation process, ensuring project scope and timelines are met
• Collaborate with senior leadership to define long-term goals and strategies for implementation

Required Qualifications

• Bachelor's Degree required; relevant Advanced Degree preferred
• 7+ years of experience in SaaS, preferably in healthcare or revenue cycle management
• Minimum 7 years of direct people management experience within a Customer Success or Operations division
• Experience in leading strategic initiatives with a focus on change management
• Proven ability to use data for decision making and team accountability