Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (9:30a-6:30p EST).

Key Responsibilities

• Provide timely support in troubleshooting problems and answering questions for users
• Offer user feedback to product and operational teams to enhance user experience
• Utilize CRM tools to communicate with users and track resolutions for data analysis

Required Qualifications

• 2+ years of experience in a Customer Service Support role, preferably in a technology-focused team
• Strong organizational skills with the ability to manage multiple priorities
• Ability to work in a fast-paced environment and adapt to changing situations
• Proficient in using technology and comfortable with computer systems
• Experience with CRM/Ticketing systems is preferred