Customer Care Analyst

Job Summary

A company is looking for a Customer Care Analyst to provide exceptional service in a remote environment.

Key Responsibilities

• Handle back-to-back inbound calls in a high-volume contact center, addressing complex or sensitive situations
• Support customers with empathy and professionalism, de-escalating concerns and ensuring positive outcomes
• Manage multiple systems while resolving inquiries and meeting productivity and quality goals

Required Qualifications, Training, and Education

• Experience in a customer service or contact center environment is preferred
• Ability to work remotely with a high-speed internet connection
• Familiarity with the insurance or healthcare industry is a plus
• Basic understanding of life and health insurance products and terminology is advantageous
• Willingness to actively participate in team huddles and engage on-camera