Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - SCA (Remote).

Key Responsibilities

• Support the Medicare Appeal process by responding to customer inquiries and resolving issues
• Utilize automated systems for data entry and information retrieval while adhering to internal policies
• Maintain logs of incoming and outgoing calls and serve as a liaison between supervisors and external providers

Required Qualifications

• High School diploma or equivalent
• Ability to research and resolve issues related to Medicaid program and service eligibility
• PC proficiency, including Microsoft Office Suite
• 2+ years of customer service/telephone experience in a similar environment preferred
• General knowledge of eligibility verification and medical office experience preferred