Account Resolution Specialist

Job Summary

A company is looking for an Account Resolution Specialist (Collector) to manage past due loan balances and provide resolution options to members.

Key Responsibilities

• Collect past due payments on loans and assess members' financial situations to provide resolution options
• Maintain compliance with regulatory guidelines while ensuring effective collection procedures
• Consult with members regarding delinquency and document all collection activities accurately

Required Qualifications

• One year of experience in collections, loss mitigation, loan servicing, or customer service
• High school diploma or equivalent
• Intermediate skills in Microsoft Office applications
• Exceptional negotiation skills and a solid work ethic
• Familiarity with lending-related terminology and processes