Billing Resolution Advocate

Job Summary

A company is looking for a SME Advocate.

Key Responsibilities

• Investigates, analyzes, negotiates, resolves, documents, and reports on consumer and commercial billing issues and complaints
• Identifies solutions to address billing issues and presents resolution options to customers
• Negotiates and authorizes billing settlements within established limits and adjusts customer accounts

Required Qualifications, Training, and Education

• Experience in billing issue resolution and customer service
• Knowledge of consumer and commercial billing processes
• Ability to negotiate settlements effectively
• Strong analytical and investigative skills
• Familiarity with documentation and reporting practices