Wisconsin Healthcare Customer Service Rep

Job Summary

A company is looking for a Healthcare Customer Service Rep II.

Key Responsibilities

• Manage policy inquiries, including billing, member information updates, and policy terminations
• Provide accurate coverage information and assist with prior authorizations and claims inquiries
• Maintain confidentiality and collaborate with team members to ensure customer satisfaction

Required Qualifications

• High School Diploma or GED required
• Minimum of 2 years of experience in claims examination, health insurance, or customer service
• Proven experience in customer service related to claims processing or billing
• Comprehensive knowledge of medical terminology and ICD-9/ICD-10 coding
• Must pass a criminal background check