Customer Program Manager

Job Summary

A company is looking for a Customer Program Manager to drive long-term success for clients through effective product utilization.

Key Responsibilities

• Develop and implement tactical project plans for customer issue resolution and program enhancements
• Act as the lead relationship manager for assigned accounts, ensuring proactive customer communication
• Forecast and track key metrics, ensuring all contracted deliverables meet customer expectations

Required Qualifications

• Bachelor's degree and a minimum of 5 years of relevant experience
• Operational knowledge of data processing systems and technical expertise in claims processing and risk adjustment
• Experience in healthcare or a related field
• Familiarity with customer journey mapping and success planning
• Fluent in Software as a Service (SaaS) distribution models