Technical Customer Care Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist II.

Key Responsibilities

• Handle incoming technical support requests escalated by front-line support
• Respond to customer inquiries via telephone or online and document issues for future reference
• Build working relationships with customer representatives and cross-functional teams

Required Qualifications

• High School Diploma/GED with 3 years of experience in a related field, or equivalent education and experience
• Ability to work flexible hours and independently as well as part of a team
• Strong technical troubleshooting skills
• Experience in a fast-paced environment handling multiple priorities
• CRM case logging/Salesforce experience is preferred