Success Operations Coordinator

Job Summary

A company is looking for a Success Operations Coordinator to support the Success Teams by managing technological requirements and facilitating change management processes.

Key Responsibilities

• Implement organizational strategies and assist in identifying departmental needs and goals
• Document and optimize Customer Success procedures and internal training materials
• Collaborate across departments to achieve organizational goals and assist in change management processes

Required Qualifications

• Bachelor's degree or equivalent work experience
• 2-3 years of experience in an operational role, preferably in Technical Support or Marketing
• Prior experience with software integrations such as Zapier and Freshworks
• Intermediate proficiency in Google Sheets
• Strong analytical and organizational skills