Technical Support Agent

Job Summary

A company is looking for a Technical Support Representative to provide customer support for public Wi-Fi, VoIP, and TV services.

Key Responsibilities

• Provide technical support and troubleshooting assistance for customers using public Wi-Fi, VoIP, and TV services
• Assist with billing inquiries and account-related support, including updates and cancellations
• Document customer interactions and respond to inquiries via email and voicemail

Required Qualifications

• High School Diploma or GED
• General knowledge of personal computer networking
• Ability to work in a 24x7 Call Center environment and attend daily training sessions
• Proficiency in typing (minimum 35 WPM)
• Prior experience setting up or managing a wireless network is a plus