Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative to drive subscriber growth and account retention through direct customer interactions.

Key Responsibilities:

• Greet new trial users via email/live chat to initiate onboarding
• Conduct one-on-one onboarding calls to assist users in configuring their accounts and utilizing features
• Respond to live chat and support tickets, troubleshooting issues and documenting FAQs

Required Qualifications:

• Bachelor level education
• Experience with direct customer interactions
• Comfortable with technology
• Ability to work independently as a self-starter
• Experience in troubleshooting technical issues