Implementation Technical Support Specialist

Job Summary

A company is looking for an Implementation Technical Support Specialist - US (Remote).

Key Responsibilities:

• Serve as the primary technical point of contact for new clients during the implementation phase
• Assist in configuring, testing, and validating EHR software modules to meet customer-specific workflows
• Collaborate with Implementation Project Managers to ensure accurate technical setup and timely resolution of onboarding issues

Qualifications:

• Associate's degree or equivalent experience in Information Technology, Healthcare IT, or a related field
• Minimum of 2 years of experience in healthcare software support or technical implementation, preferably with EHR systems
• Familiarity with HL7, EDI, or healthcare data exchange standards is a plus
• Experience with support or ticketing systems (e.g., HubSpot, Jira)
• Ability to multitask and manage shifting priorities in a fast-paced environment