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Product Support Engineer

7/11/2025

Remote

Job Summary

A company is looking for a Product Support Tier 3 Engineer NAM.

Key Responsibilities:
  • Own and manage customer issues, troubleshooting and identifying solutions
  • Mentor support engineers and contribute to knowledge articles
  • Act as a customer advocate, collaborating with various departments on customer issues
Required Qualifications:
  • Experienced Support Engineer (tier 3-4) background from web/network/information security companies
  • Strong skills in Networking, TCP/IP, Firewalls, and proxy servers
  • Proficient in troubleshooting complex technical problems in production environments
  • Experience with Cloud and SaaS technology providers
  • Familiarity with VPNs, IPSec, and security protocols

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