Job Summary
A company is looking for a Product Support Tier 3 Engineer NAM.
Key Responsibilities:
- Own and manage customer issues, troubleshooting and identifying solutions
- Mentor support engineers and contribute to knowledge articles
- Act as a customer advocate, collaborating with various departments on customer issues
Required Qualifications:
- Experienced Support Engineer (tier 3-4) background from web/network/information security companies
- Strong skills in Networking, TCP/IP, Firewalls, and proxy servers
- Proficient in troubleshooting complex technical problems in production environments
- Experience with Cloud and SaaS technology providers
- Familiarity with VPNs, IPSec, and security protocols
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