Intake Coordinator

Job Summary

A company is looking for an Intake Coordinator to support benefits administration in a remote setting.

Key Responsibilities:

• Deliver exceptional customer service by handling incoming calls and emails regarding employee benefits
• Set up new cases by completing intake forms and routing them to Benefit Advocates
• Maintain thorough and timely documentation of all communications per department standards

Required Qualifications:

• Bilingual fluency in English and Spanish (verbal and written) required
• Minimum 1 year of customer service experience, ideally in employee benefits or a related field
• Proficiency in Microsoft Office and the ability to quickly learn new systems
• Understanding of employee benefits and related compliance concepts preferred
• Associate degree preferred