Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist, Small Group.

Key Responsibilities

• Manage customer satisfaction and retention within assigned accounts
• Build and maintain effective relationships with customers and act as a liaison for support teams
• Identify and evaluate early indicators of attrition risk and engage internal resources to mitigate

Required Qualifications

• 2-3 years of professional experience or equivalent combination of experience and education
• Proven ability to influence customers and internal stakeholders
• Knowledge of Microsoft Office tools and CRM resources (e.g., Salesforce, Gainsight)
• Ability to manage and prioritize multiple projects
• Comfortable working in ambiguous settings with little direction