Technical Assistance Center Supervisor

Job Summary

A company is looking for a Technical Assistance Center Supervisor.

Key Responsibilities

• Coordinate communication between customer operations and DevOps teams during incident management
• Lead daily operations of the TAC team, providing support and guidance to team members
• Engage with executive leadership and third-party vendors during critical customer-impacting events

Required Qualifications

• Associates degree in Management, Communications, or Operations, or equivalent experience
• 2+ years of experience leading technical, customer service-focused teams
• Ability to generate performance status reports and action plans
• Understanding of network traffic flow and troubleshooting tools
• On-call requirement of at least once a month and willingness to work shifts