Customer Contact Center Representative

Job Summary

A company is looking for a Customer Contact Center Representative - Remote, Eastern/Central.

Key Responsibilities

• Provide customer information and patient support program services through various communication channels
• Deliver product messages and educational materials to enhance the patient experience
• Document all interactions accurately and maintain compliance with program standards

Required Qualifications

• High School diploma required; one or two years of advanced education or college degree preferred
• Minimum of one year of inbound contact center experience utilizing a telephony platform required
• Customer service experience in the pharmaceutical or healthcare environment strongly preferred
• Ability to work in a fast-paced environment and manage multiple tasks effectively
• Fully competent in MS Office (Word, Excel, PowerPoint, SharePoint, and Teams)