Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee customer engagement and ensure successful product adoption.

Key Responsibilities

• Oversee customer outcomes engagement and understand each customer's needs and challenges
• Ensure customers are technically healthy and using the latest version of the product
• Promote customer success stories and ensure customers maximize their investment in the product

Required Qualifications

• Experience integrating AI into work processes or decision-making
• 3+ years of experience in customer professional services or related business support, particularly in retail, manufacturing, or hospitality
• Ability to provide independent comprehensive services
• Experience in issue resolution through analysis
• Experience working collaboratively