Remote Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to provide support to customers through significant life moments.

Key Responsibilities

• Educate and advocate for customers regarding their employer-provided benefits
• Build meaningful relationships and enhance customer satisfaction through effective communication
• Resolve customer issues with minimal effort, ensuring they feel valued and supported

Required Qualifications

• High school diploma or equivalent
• 3 years of customer service experience
• Proficient in using Windows 10 or newer and navigating multiple computer applications
• Dependable internet access and a dedicated workspace free of distractions
• Flexibility to work any 8-hour shift between 8 AM - 11 PM EST, with potential overtime