Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager to lead and enhance customer support operations.

Key Responsibilities

• Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction
• Develop and implement service procedures, policies, and standards
• Monitor and analyze service metrics to drive process improvement and operational efficiency

Qualifications & Requirements

• 10+ years of experience in customer service, with at least 5 years in a management role
• Strong leadership and team development skills
• Data-driven with the ability to interpret reports and apply findings to drive results
• Demonstrated ability to manage change and implement process improvements
• Experience in benefits administration is preferred