Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support for pharmacy benefits and home delivery inquiries.

Key Responsibilities:

• Respond to 60 - 80 incoming calls from customers regarding pharmacy services
• Document customer information accurately while asking relevant questions
• Make occasional outbound calls for follow-ups with customers

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of customer service experience
• Familiarity with computer systems and basic knowledge of Microsoft Office
• Ability to attend 3 - 4 weeks of training with 100% attendance