Client Success Manager

Job Summary

A company is looking for a Client Success Manager to help clients achieve their goals using the Learning Management System (LMS).

Key Responsibilities

• Develop trusted relationships with clients to promote retention and loyalty
• Manage the client journey from post-onboarding to product adoption and renewal
• Drive outcomes and demonstrate ROI to stakeholders throughout the client lifecycle

Required Qualifications

• 3+ years of experience in a customer success or similar role
• 1+ years of experience in a B2B SaaS environment, preferably in the LMS/E-Learning industry
• Strong commercial acumen
• Proven time-management capabilities
• Basic understanding of core web components and SaaS