Program Coordinator

Job Summary

A company is looking for a Program Coordinator to ensure exceptional client support and engagement with cybersecurity solutions.

Key Responsibilities

• Serve as the primary point of contact for clients post-onboarding, ensuring a seamless adoption experience and ongoing support
• Build and nurture strong relationships with clients, understanding their business needs and driving security maturity
• Proactively monitor client satisfaction and solution usage, identifying opportunities to enhance value and expand service adoption

Required Qualifications

• U.S. citizenship
• 1-3 years of experience in customer success, account management, or a related client-facing role, preferably in cybersecurity or technology
• Proven ability to manage multiple clients and prioritize effectively
• Foundational knowledge of Microsoft Azure environments
• Experience in a managed service provider environment