Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, US FedCiv.

Key Responsibilities

• Expand the adoption of the First Alert product and drive successful customer outcomes
• Design and implement programs to integrate First Alert into customer workflows
• Maintain relationships with clients through briefings, demonstrations, and success plan execution

Required Qualifications

• Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience
• Experience supporting the public sector, particularly Federal Civilian agencies
• Knowledge of publicly available information and real-time alerting needs of public sector organizations
• High level of accountability and ability to execute independently on multiple projects