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Customer Success Manager

7/11/2025

Remote

Job Summary

A company is looking for a Customer Success Manager, US FedCiv.

Key Responsibilities
  • Expand the adoption of the First Alert product and drive successful customer outcomes
  • Design and implement programs to integrate First Alert into customer workflows
  • Maintain relationships with clients through briefings, demonstrations, and success plan execution
Required Qualifications
  • Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience
  • Experience supporting the public sector, particularly Federal Civilian agencies
  • Knowledge of publicly available information and real-time alerting needs of public sector organizations
  • High level of accountability and ability to execute independently on multiple projects

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