Job Summary
A company is looking for a Customer Success Manager, US FedCiv.
Key Responsibilities
- Expand the adoption of the First Alert product and drive successful customer outcomes
- Design and implement programs to integrate First Alert into customer workflows
- Maintain relationships with clients through briefings, demonstrations, and success plan execution
Required Qualifications
- Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience
- Experience supporting the public sector, particularly Federal Civilian agencies
- Knowledge of publicly available information and real-time alerting needs of public sector organizations
- High level of accountability and ability to execute independently on multiple projects
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