IT Rapid Resolution Specialist

Job Summary

A company is looking for a Rapid Resolution Specialist (IT) to provide quality services and solutions to clients while ensuring high client satisfaction.

Key Responsibilities

• Respond to client communications and determine problem severity
• Log client issues accurately and assign service requests to appropriate resources
• Remediate support requests and provide status updates to clients

Required Qualifications

• High School diploma with two years of relevant experience or an Associate's degree
• Previous IT experience preferred
• Proficiency with business collaboration tools, including MS Office applications
• Experience in a customer service role
• Ability to work collaboratively in a fast-paced environment