IT Service Desk Analyst

Job Summary

A company is looking for an IT Service Desk Analyst I.

Key Responsibilities

• Provide initial technical support for inquiries via phone or electronic communications
• Assess and resolve first-line issues, escalating complex problems as needed
• Document service desk calls and technical resolutions in the designated ITSM tool

Required Qualifications

• 2+ years of experience in an IT customer support environment
• Associate's degree or higher in Information Technology, or equivalent work experience
• Basic support knowledge of Microsoft Windows 10 and Microsoft 365
• A+, Microsoft, ITIL, or other applicable certifications are a plus
• Understanding of ITIL v3 or v4 practices