Mental Health Patient Advocate III

Job Summary

A company is looking for a Mental Health Customer Service Rep III (Remote).

Key Responsibilities

• Coordinate testing services for patients by reviewing documentation and working with healthcare providers
• Communicate with patients regarding insurance coverage and testing information
• Manage assigned work independently while collaborating across departments to ensure prompt handling of orders and billing processes

Required Qualifications

• High School diploma or equivalent required with at least 3 years of relevant experience, or an associate or bachelor's degree with at least 3 years of relevant experience
• At least 1 year as a Patient Advocate II or equivalent
• Fluency in Spanish is preferred
• PC experience, including familiarity with Excel, Word, Internet, and email
• Ability to manage several tasks simultaneously, often under pressure