Enterprise Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to assist enterprise customers with technical inquiries and troubleshooting.

Key Responsibilities

• Provide expert troubleshooting and guidance on technical issues across multiple channels
• Document customer interactions and technical issues in Salesforce, tracking trends for process improvements
• Educate customers on best practices and help them leverage the platform effectively

Required Qualifications

• Experience in an enterprise-focused technical support role, preferably in a B2B tech environment
• Familiarity with tools like Salesforce, Confluence, and G Suite
• Understanding of relational databases, REST APIs, and writing formulas is a plus
• Experience with the platform, either personally or professionally
• A strong desire to exceed expectations and continuously improve performance