Principal Technical Support Engineer

Job Summary

A company is looking for a Principal Technical Support Engineer.

Key Responsibilities

• Build strong business relationships with customers and assess their needs
• Troubleshoot and resolve complex issues, verifying customer environments and symptoms
• Document work performed and share knowledge through technical documentation

Required Qualifications

• 4+ years of experience in a technical support role
• Experience with terminal emulation products and multi-factor authentication technologies
• Familiarity with Linux and Windows operating systems
• Ability to obtain a US Dept of Treasury Minimum Background Investigation clearance
• Commitment to core values of empathy, humanity, trust, and love