Patient Intake Advocate

Job Summary

A company is looking for a Patient Intake Advocate responsible for addressing member, client, and provider inquiries while educating members on the Patient Advocacy Center process.

Key Responsibilities

• Manage the main phone line and address all inquiries in a timely manner
• Document events related to medical claims and maintain a daily inventory of claims
• Ensure compliance with HIPAA regulations and keep the Lead Patient Advocate informed of critical matters

Required Qualifications

• Minimum High School Diploma and one (1) year of relevant experience
• Experience in a medical healthcare claims role dealing with facilities, providers, and members
• Background in healthcare claims management with the ability to interpret benefit plans
• Proactive self-starter with the ability to manage high call volumes
• PC literate, including proficiency in Microsoft Office and web-based applications