Customer Support Technician

Job Summary

A company is looking for an Associate Customer Support Technician to join their US Ratings Support team in a remote work capacity.

Key Responsibilities

• Answer customer inquiries via phone, email, or chat regarding accounting software applications
• Triage and troubleshoot customer problems to understand and document issues
• Provide effective customer service while escalating unresolved issues to appropriate support levels

Required Qualifications

• 1+ years of customer service experience
• Accounting experience through coursework or work experience
• Any degree or equivalent work experience in the Accounting Field
• Experience in a real-time customer support center is preferred
• Familiarity with technology and Microsoft applications