Job Summary
A company is looking for a Customer Technical Support I.
Key Responsibilities:
- Gather information from customers, document steps taken, and troubleshoot issues while minimizing disruption
- Maintain a strong functional knowledge of the company's core products and provide support for complex construction workflows
- Monitor customer inquiries through the ticketing system and ensure timely follow-up for issue resolution
Required Qualifications:
- At least one year of prior software application support and troubleshooting experience
- Experience with Microsoft Office Suite; Excel Macro experience preferred
- Experience with bug and case tracking systems, such as Azure DevOps and Service Now
- Understanding of API integrations and SaaS troubleshooting is ideal
- Ability to prioritize tasks and handle multiple incidents simultaneously
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