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Customer Technical Support

7/10/2025

Remote

Job Summary

A company is looking for a Customer Technical Support I.

Key Responsibilities:
  • Gather information from customers, document steps taken, and troubleshoot issues while minimizing disruption
  • Maintain a strong functional knowledge of the company's core products and provide support for complex construction workflows
  • Monitor customer inquiries through the ticketing system and ensure timely follow-up for issue resolution
Required Qualifications:
  • At least one year of prior software application support and troubleshooting experience
  • Experience with Microsoft Office Suite; Excel Macro experience preferred
  • Experience with bug and case tracking systems, such as Azure DevOps and Service Now
  • Understanding of API integrations and SaaS troubleshooting is ideal
  • Ability to prioritize tasks and handle multiple incidents simultaneously

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