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Digital Customer Success Specialist

7/11/2025

No location specified

Job Summary

A company is looking for a Digital Customer Success Specialist to enhance customer value and adoption through digital experiences.

Key Responsibilities
  • Develop and implement proactive digital programs to maximize customer value
  • Design onboarding programs and create automated adoption nurture campaigns
  • Monitor customer usage data to identify churn risks and launch targeted engagement campaigns
Required Qualifications
  • 3+ years of customer-facing experience in a B2B SaaS environment
  • Experience with digital customer success preferred
  • Proficiency in customer communication tools like email automation and in-product messaging
  • Demonstrated ability to create and implement customer engagement programs
  • Strong project management skills and ability to prioritize multiple initiatives

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