Job Summary
A company is looking for a Digital Customer Success Specialist to enhance customer value and adoption through digital experiences.
Key Responsibilities
- Develop and implement proactive digital programs to maximize customer value
- Design onboarding programs and create automated adoption nurture campaigns
- Monitor customer usage data to identify churn risks and launch targeted engagement campaigns
Required Qualifications
- 3+ years of customer-facing experience in a B2B SaaS environment
- Experience with digital customer success preferred
- Proficiency in customer communication tools like email automation and in-product messaging
- Demonstrated ability to create and implement customer engagement programs
- Strong project management skills and ability to prioritize multiple initiatives
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