Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their Customer Success team.

Key Responsibilities

• Ensure customers extract maximum value from the platform and resolve any blockers to success
• Manage a designated book of customer accounts, driving product adoption, expansion, and renewals
• Act as a product expert and consultant, promoting product value and customer ROI

Required Qualifications

• 2-3 years of experience in Customer Success, Account Management, or a related field
• Experience in market research, consumer insights, or SaaS fields is preferred
• Proven ability to foster positive business relationships with executives and end users
• Technical inclination with the ability to understand the product suite
• Strong organizational and time management abilities