Patient Account Representative

Job Summary

A company is looking for a Patient Account Representative.

Key Responsibilities

• Serve as the first point of contact for patients with billing-related questions and concerns
• Accurately analyze patient accounts and resolve billing issues while providing exceptional customer service
• Collaborate with internal teams to advocate for patients and ensure timely resolution of their concerns

Required Qualifications

• High School degree or equivalent
• 2+ years of experience in patient-facing revenue cycle or customer service roles, preferably in healthcare
• 1+ year of experience in a remote or hybrid work environment
• Experience with EMR/EHR or practice management systems required
• Basic knowledge of healthcare claims processing, including ICD-10 and CPT codes