Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Lead onboarding and implementation planning to ensure fast time-to-value
• Own the customer relationship post-sale, focusing on adoption, retention, and expansion
• Conduct regular check-ins and strategic roadmap sessions with stakeholders

Required Qualifications

• 4-8 years of experience in Customer Success, Account Management, or Consulting in enterprise SaaS
• Comfortable navigating complex technical environments (e.g., SAP)
• Experience managing relationships with both C-level executives and day-to-day users
• Proactive, structured, and accountable approach to work
• Experience in fast-moving startup environments