Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer experience and support employer clients.

Key Responsibilities

• Serve as the primary contact for a portfolio of customers, addressing all account needs
• Advocate for customers in utilizing modern tools to optimize benefit administration processes
• Onboard new employer customers and build relationships with third-party vendors and brokers

Required Qualifications

• 3+ years of experience in customer success, implementation, or account management in a B2B tech environment
• Experience in delivering exceptional customer support and advocating for new technologies
• Proficient in Microsoft Office and Salesforce
• Demonstrated experience with upselling and cross-selling products
• Bachelor's degree preferred, but not required