Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Account Manager.

Key Responsibilities

• Drive strategic renewal and adoption outcomes for a portfolio of top-tier customers
• Conduct regular business reviews to align on goals and highlight value from solutions
• Serve as escalation point of contact and guide resolution efforts for customer concerns

Required Qualifications

• BA/BS degree or equivalent work experience
• 8+ years in Sales, Renewal Management, Account Management, or Customer Success within SaaS
• Experience negotiating complex, high-value contracts
• Experience with Salesforce
• History of meeting/exceeding performance and quota targets