Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to provide exceptional customer service and support.

Key Responsibilities

• Handle inbound requests and respond promptly to support calls, chats, and emails
• Troubleshoot and diagnose system or service issues while advocating for customers
• Track client interactions and maintain detailed records of communications and action items

Requirements and Qualifications

• 1+ years' experience in customer service in a retail, restaurant, or similar environment
• BA preferred
• Strong technical aptitude and organizational skills
• Proficient with Windows and MS Office Suite
• Knowledge of surplus lines tax filing is a plus