Team Manager Customer Experience

Job Summary

A company is looking for a Team Manager Customer Experience with BPO/Call Center experience.

Key Responsibilities

• Supervise and mentor a team of 20-24 staff members
• Facilitate coaching sessions and manage team performance metrics
• Participate in client activities and address agent training needs

Required Qualifications

• High School Diploma or GED required
• Completion of internal management training program
• Considerable experience managing a team of 15 or more employees
• Flexibility and ability to adapt in a changing environment
• Preferred: Bachelor's degree